Business Process Management

Every successful organization is comprised of various divisions and departments – each with its own set of rules, guidelines, and daily procedures it is expected to follow in order to best contribute to the overall progression of the organization and help meet the evolving demands of the customer. Each of these internal “processes” must govern the work that is produced as well as oversee the manner in which it is conducted. At Wedgewood Group, we appreciate the significance that each of these business processes serve in the success of your organization and provide you with the tools you need to formally record and document them. Whether for the purpose of properly communicating the role a particular division plays in relation to others within your organization, or training newly hired staff and decreasing the time associated with their learning curve, we can provide the structure needed to map out any of your business processes, and turn it into a useful document for employees, partners, and affiliates to reference when needed.

Our process begins by collaborating with your senior leaders to first understand the exact role of a given department/division and perform in-depth analysis of how it integrates into the overall direction of the organization. Once this phase is completed, we then change gears and arrange meetings with several key junior level associates – the ones typically responsible for executing the day to day responsibilities of that particular team/unit. Utilizing this two-tiered approach provides us with the insight necessary to understand all functions of a given business unit – at both the “macro” and “micro” levels. We then organize all of the data and transfer the information into a formatted document that is easily comprehensible and ready for mass production/distribution, if necessary.

Click here to see an example a business process management initiative